Help with sagitogo
Getting in touch
Email support@sagitogo.app. A person reads it, and we aim to reply within two working days.
It helps to say which device you’re on and what you were doing at the time. Please don’t send anything about your child that we don’t need — we hold no account for you and would rather not start one.
Forgotten the parent PIN
Tap Forgotten your PIN? on the keypad and enter the recovery word chosen when the PIN was set. That clears the PIN and lets you choose a new one. Nothing your family members have done is lost.
If the recovery word has gone too, we can’t recover it for you — it never leaves the device, so we’ve never had a copy. Reinstalling the app will let you set a fresh PIN, but it also clears the family members and their progress.
A purchase has not appeared
Open Parent Dashboard → Purchases and tap Restore a previous purchase. Purchases are tied to the App Store or Google Play account that made them, so restoring works on any device signed in to that account.
If it still doesn’t appear, email us with the store receipt and we’ll look into it.
Deleting everything
Parent Dashboard has an option that erases every family member, all their progress, your PIN and your recovery word. There’s nothing to delete at our end, because nothing was ever sent to us.